Spa Info & Policies
Location & Facility
We are conveniently located at 2810 A Sudderth Drive in Ruidoso, NM between Schlotsky’s and Hatch Green Chili Company. Our two story building is in a small shopping center close to Ruidoso’s midtown within walking distance of shopping, restaurants and hotels. The Rio Ruidoso runs behind our building and can be seen from a few of our cozy, treatment rooms. There is usually parking available in the shopping center parking lot, there is additional parking in the parking structure below our building.
Our building offers spacious, private treatment rooms in a laid-back, casual format. Upstairs is home to most of our spa treatment rooms,shower, infrared sauna, two restrooms, our yoga studio, our massage school, a comfortable waiting area and offices of a few other wellness professionals. Downstairs, you will find our front desk, retail shop, two treatment rooms, shower, sauna, and a small waiting area. Med-spa services and advanced skin care treatments are offered in our downstairs treatment rooms. With advance notice, accommodations can be made for any of our spa services or a private yoga session to be booked downstairs.
Our 1000 sq ft yoga studio has large windows overlooking a picturesque setting along the river where wildlife can sometimes be seen grazing. In addition to regular yoga classes, our yoga studio is often used for our group treatments, private yoga sessions, workshops and other offerings. We have a few lockers in the hallway outside of our yoga studio where our guests can keep valuables if requested. Please bring a lock if you plan to use a locker.
We welcome you to share our space and will do our best to ensure your comfort during your time at the Blue Lotus.
Policies
RESERVATIONS
- Generally, we require a reservation for all appointments. The best way to ensure a smooth booking experience is to give us a call at (575)257-4325. You can also book some appointments online. Please inform us when booking if you are pregnant or need any kind of special accommodation.
- Please arrive a minimum of 5 minutes in advance of scheduled treatments or 10 minutes if you have not filled out an intake form online.
- As a courtesy, we attempt to confirm all appointments. You are invited to telephone, as well, prior to your appointment to confirm exact times, services, and ask any questions you may have.
PRICES
- We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
SPECIAL CONDITIONS
- Please notify our staff before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant. If you don’t let us know about a special condition before your arrival and we are unable to make necessary accommodations, we may not be able to complete your booked appointment.
- All spa guests will be emailed a brief questionnaire along with their appointment confirmation, designed with your wellbeing in mind.IIf we didn’t receive an online form from you, we have short paper forms you can fill out upon check in.
TARDINESS
- We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service if you are late.
- If the fault is ours and our staff is running behind, we will do our best to ensure you receive your full treatment time.
GRATUITY
- Prices do not include gratuities.
- 20% gratuity will be assessed for spa packages and group parties.
REFUNDS
- All service sales and gift card sales are final.
- Retail items can only be refunded if unused, in its original packaging, and presented with a receipt.
- Refunds will be issued in Store credit only.
AGE REQUIREMENT
- Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
CREDIT CARD POLICY
- As a reminder for new or existing clients, Credit cards are required on file at time of booking. This is to ensure that technicians are paid for service due to cancellations or no shows.
- We will call before the charge, and if there is no answer, we will leave a voicemail. We will also send an email if there is an email on file. With no response our system will automatically charge the card on file at closing.
- If there is no card on file, we will send an invoice to the address in the client account and with no response in a month the bill will be sent to collections.
NO SHOW/CANCELLATIONS
- We have a 24-hour cancellation policy. Any cancellations made within less than 24 hours of your scheduled appointment are subject to the no- show policies below unless we are able to fill your spot in which case no fee will be applied.
- 1st Time No Show – a $25/60min no show fee to pay your therapist for their time. If the service cost is less than $25, you will be charged the full cost of the service.
- 2nd Time No Show – 50% due. We’re sad you missed your appointment. As a favor, we will only charge you half.
- 3rd Time No Show – 100% due. We missed you! But our on-call staff have been waiting and have sometimes driven long distances just for your appointment…Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. You will receive a confirmation email and text prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the no show fee.
- 48 hour notice for group and package bookings is required for all package cancellations. We reserve the right to charge 50% of the cost of the service should this policy be disregarded.
- If for any reason Blue Lotus needs to reschedule or cancel an appointment, as much advance notice as possible will be given.
OTHER POLICIES
- No pets are allowed in our facility except service animals. Service animals must be on a leash or in a carrier.
- Children are welcome in our facility but must be accompanied by an adult at all times. Children may not be allowed in the treatment room depending on the type of service. For example: Children are not allowed in our esthetican rooms where hot wax and medical devices are present. Please ask ahead of your appointment if you plan on bringing your child into the treatment room.
