Our Strict Cancellation Policy
When you make an appointment it is reserved for you and you only. Once that therapist and room is booked for you, they cannot be booked during that time for anyone else. We do not overbook (like airlines) to ensure we don’t lose money. This means that sometimes when you miss your appointment, we also miss income that is important to us. To try to combat this, we enforce our 24 hour cancellation policy.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Therefore we require 24 hours notice to cancel your appointment without fees. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our Blue Lotus team members scheduled filled, thus better serving everyone.
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